Access to the virtual platform

Participants will be able to access the virtual platform using their personalised log in information.

Cancellations and Refunds

Notice of cancellation must be made in writing by e-mail  to the Congress Office:
Registration fees may be refunded if written cancellation has been received as follows:

until May 15, 2020: 100% refund
May 16 to June 5, 2020: 50% refund
after June 5, 2020: No refund

The date of the email/fax ID is the basis for considering refunds. Refunds will be made after the congress.

Certificate of Attendance

Certificates of attendance will be sent to all participants electronically after the conference.


Live sessions

Live sessions will take place at a specific time set in the programme. During this time attendees will have the possibility to ask questions to the presenters in the session chat. A session moderator will convey the questions to the speakers.
All live sessions will be available on-demand from the next day until 2 weeks after the conference. At this stage the interaction with the speakers will be possible via a messaging system.

On-demand sessions

On-demand sessions are available from the time of release until 2 weeks after the conference. Interaction with presenters is possible via a messaging system incorporated in the virtual platform.
For the on-demand Educational Sessions, attendees will have the opportunity to interact with speakers during dedicated slots in the programme (“Meet the Educational Session speakers”) on Monday, June 8 and Tuesday, June 9, by accessing the live chat in the respective session.

Mobile App

The mobile app with full programme and other useful information will be available for download two weeks before the conference.

Speaker Presentation upload

All speakers will be asked to upload their presentation directly to the virtual platform. An email will been sent to all speakers with the detailed guidelines.


All e-Posters will need to be uploaded directly to the virtual conference. These will be available to all virtual attendees at all times, from the start of the virtual conference until 2 weeks after the conference. The three 45-minutes slots marked “e‑Poster Viewing with the Authors” should be used for communication and interaction with the e-Poster authors, who are requested to be available via chat at these times.

More information will be sent to e-Poster presenters with the guidelines on how to upload their e-Posters.

Conference Policy


The official language of the congress will be English. No simultaneous translation will be provided.


Please note that taking pictures during the sessions is allowed, unless indicated otherwise by the presenter or the poster author.

Social Media Guidelines

Please see our full policy here.
The ESHG supports the use of social media around the European Human Genetics Conference to network with your colleagues and friends attending the meeting. Please do however respect the ESHG social media guidelines.
The views and opinions posted on ESHG’s social media do not necessarily reflect the views, opinions, or policies of the ESHG, its Board or membership. The ESHG reserves the right to remove comments it deems to be inappropriate.